Cancellation & Refund Policy
Changed your mind? Here's our simple, fair policy for cancellations, returns and refunds.
Order Cancellation
You can cancel any order free of charge before it is dispatched — just contact us on WhatsApp or at our support email with your order number. If payment was already made, the full amount is refunded to your original payment method. Once an order has been dispatched it can no longer be cancelled, but you may return it after delivery under the terms below.
Returns
If a piece isn't quite right, you may return it within 2 days of delivery for a full refund, provided it is unworn, undamaged and in its original packaging with all tags intact. To start a return, contact us with your order number and we will guide you through the process.
Exchanges
Prefer a different piece? You may exchange any DM Elegance item within 7 days of delivery, provided it is unworn and in its original packaging.
Refunds
Once we receive and inspect your returned item, approved refunds are processed to your original payment method — the same card, UPI or bank account used at checkout — within 5–7 business days. The time it then takes to appear in your account depends on your bank or payment provider.
Non-Returnable Items & Damaged Orders
For hygiene reasons, earrings and any customised or made-to-order pieces cannot be returned unless they arrive damaged or faulty. If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photos and we will arrange a free replacement or full refund.
Frequently Asked Questions
Can I cancel my order?
Yes. You can cancel any order free of charge before it is dispatched by contacting us on WhatsApp or at our support email. Once an order has been dispatched it cannot be cancelled, but you may return it after delivery.
Can I return an item for a refund?
Yes. You may return any piece within 2 days of delivery for a full refund, provided it is unworn and in its original packaging. Refunds reach your original payment method within 5–7 business days.
Can I exchange an item for a different piece?
Yes. You may exchange any DM Elegance item within 7 days of delivery, provided it is unworn and in its original packaging.
How and when will I receive my refund?
Approved refunds are processed to your original payment method (the same card, UPI or bank account used at checkout) within 5–7 business days of us receiving the returned item.